Terms of Service

Last updated 01 September 2025

1. Introduction

Welcome to Stoke Therapy Room (“we”, “our”, “us”). By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree, please do not use this site.

This website is intended to provide information about our counselling and therapy services. It does not provide emergency or crisis support.

2. Services Provided

  • The website provides general information about our counselling practice and allows you to contact us to arrange sessions.
  • Therapy sessions are offered only to adults (18+) and are subject to a separate counselling agreement, which will be discussed before therapy begins.
  • Nothing on this site should be taken as medical, psychiatric, or legal advice.

3. Use of Website

  • You agree to use this website lawfully and respectfully.
  • You must not misuse the site (e.g., attempt to hack, introduce viruses, or post inappropriate content).
  • We may update or remove content at any time without notice.

4. Privacy and Data Protection (UK GDPR)

  • We are committed to protecting your privacy.
  • Any personal data you share (e.g., through the contact form or email) will be processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
  • We will only collect information necessary to respond to your enquiry or deliver services.
  • Your information will not be shared with third parties without your consent, unless required by law or safeguarding obligations.
  • For full details, please see our Privacy Policy.

5. Confidentiality

While therapy sessions are confidential, please note:

  • There are legal and ethical limits to confidentiality (e.g., risk of harm to self or others, safeguarding concerns, or legal requirements).
  • Email and online communications cannot be guaranteed as 100% secure, though reasonable measures are taken.

6. Session Bookings and Cancellations

  • Appointments must be agreed in advance.
  • Cancellations with less than 48 hours’ notice may be charged at the full session fee.
  • We reserve the right to refuse or discontinue services where appropriate.

7. Crisis Support

We do not provide emergency services. If you are in immediate danger or need urgent help, please call 999 or contact Samaritans at 116 123.

8. Intellectual Property

All content on this website (including text, images, and design) is owned by Stoke Therapy Room unless otherwise stated. You may not copy, reproduce, or distribute without prior written consent.

9. Limitation of Liability

  • We make reasonable efforts to keep the website accurate and up to date, but we do not guarantee that it will always be free from errors.
  • We are not liable for any loss or damage resulting from your use of the website.

10. External Links

This website may contain links to third-party websites. We are not responsible for their content or privacy practices.

11. Changes to Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated “last revised” date.

12. Contact

If you have questions about these Terms, please contact:

Stoke Therapy Room

petra@stoketherapyroom.com